Delivery Date: You can add a delivery date on the order summary page, just before you pay
Sunday/ Bank Holiday: We do not deliver on a Bank Holiday or Sunday except for Mother's Day, Valentines and weddings
Same Day Delivery: There is a small charge for same day delivery in certain areas. General rule of thumb is to order before 1pm* subject to availability. This service is not available everywhere in Essex, please click here to check locations.
Free Delivery Area:We deliver to most CM, CO postcode areas FREE NEXT DAY and in the future.
Timed Delivery: Timed Delivery: We deliver funeral flowers to a guaranteed specified time and also offer an AM or PM guaranteed service for general Essex flower and gift delivery in certain areas. However we are unable to offer a guaranteed timed delivery for general deliveries. There is an area during the checkout process where you can request a time and we will do our best to meet this for you but can't guarantee it.
Can I Collect: To keep overheads low, we operate from workshops and not Flower shops. Therefore we are not really set up or insured to receive visitors. We would be happy to deliver to you if requested and if you prefer to pay in cash our drivers would be happy to take payment from you. Of course you can pay by credit card online or over the phone.
Work Address Yes we can deliver to a business address. This can be to you at your work or to a recipient at theirs.
Recipient is out: As you can imagine many of the people we deliver to are out at work or shopping etc. We have a policy of not bringing a flower or gift delivery back as this can be inconvenient for the recipient and it may result in them not getting their delivery until next day. We will try close neighbours and ask if they can look after the delivery until the recipient returns. Alternatively we will put the delivery in our special custom boxes and leave the delivery hidden. We will then put a card through the door explaining where they have been left.
My Details: Will the recipient see my details or a receipt? No the recipient will not see your details or receive the receipt. All the recipient will see with their flower or gift delivery is the message on the gift card.
Balloons: I have ordered a balloon, how do you know what type of balloon I want? We can normally tell by your message if it is a Birthday, Anniversary etc. You can always state what type of balloon you would like in the comments box during the checkout process.